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About Us: Viom Logistics

Convert to UPS?

What are the requirements for this system?
It is recommended that you attempt to use the website with a recent browser such as Internet Explorer 6. Thermal label printing and some mail list processing functions require a Java 2 plugin for your browser, and this can be obtained by downloading and installing the JRE (Java Runtime Environment) from www.java.com. In order to test whether or not you have Java properly installed in your web browser, you should visit this page: Test your Java Virtual Machine

In addition, in order to enable normal printing and address book functionality, your browser must allow cookies and have JavaScript enabled (despite the similar name, Javascript is completely separate from the Java plugin).

When I try to print a thermal label, I get a message about a signed applet. Why?
That message indicates that our printing system is getting ready to initialize the Java plugin used to print to your thermal printer. In order for this to work, you must click Yes or Always to enable our printing system to run properly.

When I try to print a standard 8.5 X 11 airbill, the receipt prints, but the airbill doesn't.
This usually only happens with certain printers and certain web browsers. Internet Explorer 5.01 has this problem most often. It can also happen if you are using a PostScript printer driver. Check for the most recent driver for your printer, and update Internet Explorer. For further assistance, contact Viom Logistics technical support or check this article at Microsoft.com.

How do I set up a thermal printer?
Here are our minimum system requirements:

Internet Explorer™ 6.0 or greater with "cookies" allowed and Javascript-enabled Java Virtual Machine (from http://www.java.com) must be installed in the web browser (e.g. Internet Explorer™), and the Sun Java Virtual Machine must be checked in your web browser's internet options (not the Microsoft VM)

Windows™ 98 SE with 32 MB RAM (64 MB recommended)

Windows™ ME with 32 MB RAM (64 MB recommended)
Windows™ NT SP4 with 64 MB RAM (128 MB recommended)
Windows™ 2000 with 64 MB RAM (128 MB recommended)
Windows™ XP with 64 MB RAM (128 MB recommended)
VGA monitor or better Hard drive with at least 130 MB of free disk space CD-ROM drive (if the printer driver to be installed is on CD)
Available parallel port (LPT1, etc.) or USB port (Windows™ 2000 or better required for USB compatibility)
Parallel cable - less than or equal to six feet in length and in perfect condition - or USB cable in perfect condition
Access to the internet (Broadband - DSL, Cable Modem, T1, etc recommended, dial-up not recommended)
Thermal labels must be: Direct Thermal, Continuous feed, 4 inches by 6 inches (4x6 labels with 1x4 labels at the bottom will not work)
Viom Logistics has prepared a very thorough document detailing the thermal printer setup. You can view/download it in either Word or HTML (webpage format).

Shipments insured greater than or equal to $1,000 must be tendered or given directly to a UPS driver or UPS Customer Center representative. The UPS Store, other third-party retailers (including Authorized Shipping Outlets), and UPS Drop Boxes are not acceptable UPS locations for this package. Refer to ups.com for a list of your local UPS Customer Centers. For more detailed information regarding your account, please contact your local Viom Logistics representative.

Vendor Connect:
Vendor connect is a tool offered by Viom Logistics to allow limited access to your account to Third Party
Vendors. A thorough document explaining all its functions can be viewed in HTML (webpage format)